A brief analysis of the relationship between 6 man

  • Detail

Brief analysis 6 σ The connection between management and ISO9000 family

ISO9000 family quality realizes the international standard of mature business model management system, summarizes the successful experience in the field of quality management in the contemporary world, applies the current advanced management theory, and recommends a set of practical management method mode to the world in the form of simple and clear standards. It is not limited by specific industries or economic sectors, and can be widely applied to organizations of all types and sizes to promote mutual understanding and trust in domestic and international trade. The implementation of ISO9000 family standards can promote the improvement and perfection of enterprise quality management system and play a good role in improving the management level of enterprises

6 σ Management method is famous in the business world because of the introduction of Jack Welch, the legendary figure of General Electric Company. As an organizational quality management system, it has helped many top companies in the world save millions of dollars and greatly satisfied their customers. It is not a business fashion associated with specific methods and strategies, but a flexible system that can improve business leadership and performance. It is based on many other most advanced management concepts and practices in the past, but it is not a theory, but a practice, which provides a practical method for enterprises to continue to succeed and establish new structures

however, facing 6 σ Management and ISO9000 family, which one to choose, seems to have become a puzzle for some enterprise leaders. In fact, 6 σ Management and ISO9000 family management are not contradictory. This paper intends to explain this problem from the following perspectives

I. pay attention to customers

any organization (industrial, commercial, service or administrative organization) provides products (software, hardware, process materials, services or their combinations) that meet customers' requirements and expectations. Without customers, organizations cannot survive. Therefore, any organization should always pay attention to customers, take understanding and meeting customers' requirements as the primary consideration, and arrange all activities accordingly

The first of the eight quality management principles of ISO9000 family is "focus on customers", which means that organizations should understand customers' current and future needs, meet customers' requirements and strive to exceed customers' expectations. This means that the organization will take the following activities: investigate, identify and understand customers' needs and expectations; Ensure that the objectives of the organization are combined with the needs and expectations of customers; Ensure that customer needs and expectations are communicated throughout the organization; Measure customer satisfaction and take corresponding activities and measures according to the results; Systematically manage the relationship with customers. six σ Management requires "real attention to customers", in 6 σ In management law, the most important thing is to pay attention to customers. For example: 6 σ The evaluation of the performance of the management method begins with the customer. To define the customer demand, we should collect the customer data, formulate the "customer feedback" strategy, establish the performance indicators and formulate the demand description, analyze and rank the customer demand; six σ The degree of management improvement is defined by its impact on customer satisfaction and value

II. Leadership role

leadership is a process that affects individuals and collectives to perform their functions and characteristics. The following are the following: in order to achieve organizational goals, leaders refer to those who have the ability to influence others and have management authority. Leaders and leadership behavior play a decisive role in achieving organizational goals, and even the success or failure of the organization itself. The role of organizational leaders is reflected in whether the operation direction of the organization can be unified with the purpose of the organization, and create an internal atmosphere and environment in which all employees can fully participate in the realization of organizational goals

iso9000 requires leaders to establish the purpose and direction that it is difficult for the organization to combine it with composite materials, and create and maintain an internal environment that enables employees to fully participate in the realization of organizational goals. Specifically, they should draw a clear vision for the future of the organization and determine challenging goals; Establish values sharing, fairness and justice, and ethics at all levels of the organization; Provide employees with the necessary resources and training, and give them autonomy within their scope of responsibility. six σ The tone and direction of management implementation should be set by the leaders, which means that they are responsible for 6 σ The implementation process of management has unparalleled main influence: forming a strong idea; Plan and active participation in implementation; Vision - establish "promotion 6 σ Management plan "; Become a strong supporter; Make yourself and others feel, such as coaches, black belt masters, black belts, green belts and so on

III. process/process management mode

since the germination of quality movement, many "improvement models" have been applied to various processes, most of which are based on PDCA cycle. This is Deming's model about the operation of management process. It divides a management process into four stages: P plan, D (Implementation), C (inspection) and a (improvement), which are carried out in turn, cycle after cycle, forming a closed-loop management, ISO9000 family is to follow this management model and strive to realize the continuous improvement of management. six σ The improved model d (definition) m (evaluation) a (analysis) I (improvement) C (control) of the management method, like many other improved methods, is based on the PDCA cycle. At the same time, 6 σ Management management also uses this method in process improvement and process design/redesign

IV. fact based management

the essence of management is decision-making, which is a process of selecting the best action plan before action. As a process, decision-making should have information or data input. The output of the decision-making process, that is, whether the decision-making scheme is ideal, depends on the input information and data and the level of the decision-making activity itself. When the input information and data are sufficient and reliable, that is, they can correctly reflect the facts, which lays an important foundation for the decision-making program. The advantage of fact based decision-making method is that the decision-making is rational, which enhances the ability to confirm the reported predictive effectiveness of past decisions based on facts, and also enhances the ability to evaluate, challenge and change judgments and decisions

the seventh of the eight quality management principles of ISO9000 family is "fact based decision-making method", which requires the organization to take the following activities: ensure that the data and information are accurate and reliable enough; Make data/information available to those who need it; Based on fact analysis, weigh experience and intuition, make decisions and take measures. six σ Management strengthens the concept of "fact management" and infers its understanding to a new level: first, clarify the key means of business performance standardization, and then use statistical data and analysis methods to build an understanding of key variables and optimal objectives. Generally speaking, 6 σ When supporting fact based decision-making, management first requires the decision-making to answer the following two questions:

(1) what is the really needed data/information

(2) how to use these data/information to maximize revenue

based on the comparative analysis of the above aspects, it can be seen that 6 σ There is no contradiction between management and ISO9000 family in terms of business concept, management system, or management decision-making. For specific enterprises, how to choose between the two, I personally think "it's best to have both fish and bear's paw". First of all, it should be noted that it is a trend for organizations to obtain ISO9000 certification, but passing ISO9000 certification can only prove that organizations have the ability to ensure that their production or services meet international basic standards, but whether they can be maintained for a long time, organizations need to adopt some effective quality management methods to ensure that the quality of the organization is continuously improved. 6 σ Management is a very excellent method. It can be said that the two complement each other. Therefore, for enterprises, they should establish a management system according to ISO9000 standards, strengthen organizational quality management, obtain certification, and then implement 6 σ Management, continue to promote and strengthen quality management, so as to be able to do well in the increasingly fierce market competition

Copyright © 2011 JIN SHI